Phil Jones has been designing and implementing balanced scorecarsd since 1996. He worked with Norton & Kaplan for over four years, rising to head of consultancy in the UK, and since then has completed over 50 balanced scorecard engagements, helping organisations as diverse as charities, banks, city councils, insurance companies, fire services and tour operators, develop and implement balanced scorecards.
Despite what most people think, Balanced Scorecards are not about measures….
…Balanced scorecards are about the behaviours and results that come from choosing and measuring the right things.
To find out more visit http://www.excitant.co.uk
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