Monthly Archives: January 2010

Strategy in uncertainty: what tools are useful?

At an Institute of Director’s economic briefing in November, the Chief Economist of the IOD said that we are still facing uncertainty, its just that the uncertainties are changing. I think the uncertainty continues to change, especially with impending elections … Continue reading

Posted in Intelligence led strategy, Strategy in uncertainty, strategic thinking, talking to customers, value chain analysis | Leave a comment

Why benefit management fails in the NHS

The NHS IT delivery programme has a dreadful track record. It is not surprising when you look at their methodology and the techniques the NHS and the ISIP programme recommend for benefit mapping, benefit management and benefit realisation. They are … Continue reading

Posted in ISIP programme, NHS Service improvement, NHS balanced scorecard, NHS benefit management, NHS benefit maps, NHS benefit realisation, Strategy Map, nhs targets | Leave a comment

End or Means?

At this time of goal setting and new year resolutions we often face a problem. We set a goal or objective, (stop smoking, make more money, lose weight, change job, etc etc) and within a few days or weeks, the … Continue reading

Posted in Balanced Scorecard, Goal setting, Objective setting, Persistent pattern of behaviour, ends and means, flexible working, new behaviours, permission for change | Leave a comment