How you frame performance management discussions

Do be aware how you frame a performance management discussion

I often encounter clients whose experience of performance management discussions is that they are a game of scoring the maximum amount and justifying a high score or protecting against the potential consequences of a low score.

The conversation is dominated by the consequences.

In contrast, [...]

September 21st, 2009 | Tags: | Category: Culture & behaviour, Ownership and buy-in, Quality of conversation | Comments are closed

Rapidly evolving and changing strategy

How do you handle rapidly evolving and changing strategy with a balanced scorecard?

Today I opened my email and found out that my “BT yahoo search is now powered by the nations favourite search engine – Google!”. Yes Yahoo uses Google. It is hard to believe that these rivals from only a few years ago [...]

September 15th, 2009 | Tags: | Category: 4th Generation Balanced Scorecard, Managing uncertainty & risk, Strategy maps & mapping | Comments are closed