A culture of performance

Good performance should develop a culture of performance, rather than one of “Measure mania” and “The tyranny of targets”.

This underpins how we implement balanced scorecards that make a difference to an organisation

I define a culture of performance as:

A visible and explicit pattern of behaviour, actions and values,

working to achieve the organisation’s overall objectives,

that encourages honest evaluation, feedback and appraisal,

and informs decision making,

which is built upon collective and individual responsibility.

It is responsive to changing circumstances and

encourages self regulation, trust and learning.

The approach is designed to embed performance based on trust, evidence and judgement. Each of the principles of the approach and the techniques used are designed to develop and build judgement, trust and evidence; to engage staff, promote conversation about what performance means and how to achieve it. Building that a culture of performance will not happen overnight.

Phil Jones
Strategy & Performance Specialist
www.excitant.co.uk