Welcome: Strategy, Performance & Human Beings – being a more successful organisation.

How do we improve strategy, planning, performance and results in our organisations?  Think agility, responsiveness, sustainability. Think learning (not merely control).  Think Human Beings (not just employees). Think management appropriate to the 21st century…

Explore the menu, topic cloud, or search.  Learn about 4G Strategic Balanced Scorecards, Visit our main website.  But to really improve contact Phil.

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Should you copy strategy? Or must strategy be different?

I frequently see postings and hear statements where people suggest that strategy is about being different.  Startegy is about differentiation.

Saying strategy needs to be different is a myth.  It is only a competitive strategy in a market to create distinct profits that requires difference.   Actually strategy can be the same and can be copied – [...]

What is the difference between strategy and planning?

I get this question a lot.  It is not that people don’t understand planning, but there is oten an unclear line in their minds between where strategy stops and planning starts.  I have met senior people in “Strategic planning” roles who describe their job title as an oxymoron.  A contradiction in its own sentence.

When [...]

Cascading balanced scorecards so you develop meaningful measures & KPIs

If you have ever tried to cascade measures on a balanced scorecard you have a problem that is common to many starting down the balanced scorecard route.

By developing the scorecard you look for the right measures that will cascade as meaningful drivers of the behaviours and results of others.  However, in making those steps [...]

Balanced Scorecards and NLP: How do they work together?

I do not normally talk about the NLP side of what I do, but a recent,  unusual, posting on an NLP forum in LinkedIn asking about Strategy, Balanced Scorecards and NLP has prompted me to come out on the closet on this topic.  NLP Stands for Neuro-Linguistic Programming and is the study of how people think and [...]

Effective KPI development

Recently I ran a KPI development workshop for a Public Sector client.  The feedback was interesting:

“Seeing the whole picture enabled us to be more confident when dealing with business units, enhances our business knowledge and helps is pick out anomalies.” “We can adopt these principles of objective setting to see KPI measures in a new [...]

Lessons from another Strategic Planning workshop

One of the difficulties with strategic away days and strategic planning days is in their name: they are only a day.  Last week I had a day and a half with a team: A team that hardly new each other as they were coming from four different countries and Operating Companies within the  same group. [...]

Strategy Mapping is now available in the US and on Amazon.com

There was a short delay before Strategy Mapping for learning Organizations was available in the US, but checking in with Amazon.com it is now available.    You can link through to Amazon.com easily via this link.

Strategy maps are fundamental to effective balanced scorecard design and this book describes not simply a set of [...]

Strategy Mapping is now back in stock with Amazon UK

Checking in with Amazon UK again and they have re-stocked “Strategy Mapping for Learning organizations”.  So hopefully they will keep a good stock in place now they it is in demand.

So if you are looking for David Norton’s “Required reading”  then you can get it now.  Here is a quick link to more details [...]

Amazon have already sold out and are ordering new copies

A friend ordered a copy of my latest book, “Strategy Mapping for learning organizations” from Amazon earlier this week and discovered there were only two left.   Today I checked and there are on back order.

So a big thank you to all who are buying my book.  Presumably you also want agility in your [...]

Strategy Mapping is now available as an eBook

My publishers tell me that Strategy Mapping for Learning organizations is now available as an ebook.

If you are looking for an electronic version of my Book about strategy maps, balanced scorecards for agile organisations and how to design, implement and use them effectively, then there are several links available.

UK versions (priced in pounds) are available [...]