by Phil Jones | Updated 29 Oct, 2018 | KPI & measure design
I was listening to my colleague and friend, Stacey Barr this week. In her seminar, she was making it very clear that many make the mistake of using things that are really milestones or activities, when they are talking about measures. She is right. However, people...
by Phil Jones | Updated 4 Jan, 2018 | A Modern System of Management, Culture of performance
As I talked, I noticed that the Chief Executive was no longer listening. She had gone into that state of deep thought, staring up and away into the distance; thinking intensely: thinking about something – I had no idea what. I decided not to disturb those...
by Phil Jones | Updated 29 Oct, 2018 | Thought provokers
Let me be clear up front. Passion is not a strategy. I am fed up reading various web pages, listening to talks and hearing people say, they are “Passionate” about being whatever they are, or doing whatever they are doing.Let me be clear here:Passion is not...
by Phil Jones | Updated 22 Jul, 2018 | Strategy, Thinking Fast and Slow
Have you ever been at an annual strategy off-site, where you and the team developed some great plans, walked away…. and a year later very few of those ideas or plans were implemented? So often I hear of organisations, or rather their management teams, who have...
by Phil Jones | Updated 26 Oct, 2017 | Examples & case studies, KPI & measure design, Performance management
Leading and lagging indicators seem to create confusion for some people, yet with a clear understanding, it is easy to see explain how they work and help people think productively about how to create and use them. In this article I want to explain how different types...
by Phil Jones | Updated 29 Oct, 2018 | 4G Balanced Scorecard
This article will help you in the design, implementation and use of a Hospice balanced scorecard: You can apply this advice on a Hospice strategic balanced scorecard approach in any similar charity. I was delighted to find that the Hospice Sector’s umbrella body...
by Phil Jones | Updated 4 Jan, 2018 | 4G Balanced Scorecard, A Modern System of Management
Kotter puts it very well, ” Management is about making sure the system runs in the organisation; whereas leaders choose and design the management system that the organisation needs”. In “Reinventing management”, Julian Birkinshaw writes about...
by Phil Jones | Updated 29 Oct, 2018 | 4G Balanced Scorecard, Modern Balanced Scorecards
On a LinkedIn forum I was being told that I did not know what was in a manual and therefore did not understand the Palladium Balanced Scorecard approach which gets called the Execution Premium. I am told I used ‘incorrect’ language. Also that there was...
by Phil Jones | Updated 4 Jan, 2018 | Behavioural & cultural change, Organisations are Social systems, Thought provokers
What is your people model? I hear lots of talk about an organisation’s business model, or their operating model, or their service delivery model. It is a core part of what I do, understanding how the business, operation, or service is going to deliver and make...
