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Search Results for: ‘discipline of performance’

Types of Performance Management

Are you wrestling with the complexity of managing performance in organisations? You are not alone – many are. To improve how performance is managed in your organisation, it helps to understand which management problems you are trying to solve and the complex mix of performance management approaches. The problem Performance management is often over simplified: There are many out there …

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Improving Performance Management

It is not simply about measures and targets If you are merely looking for better measures and targets you are in the wrong place.  For us, and for our clients, managing performance is far more than control, measures and targets. Successful executives and managers know it is about much more about behaviours, actions and learning: they deliver results through their people. …

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The Balanced Scorecard is not a technical tool: It is a social tool!

Most of what we see in “Balanced scorecards” are technical tools. Many of the questions we see and hear on balanced scorecard forums are technical questions.  Many balanced scorecard projects are seen as, primarily, technical projects. This applies to of all generations of balanced scorecards and many implementations.  To many, the whole approach is thought of as a technical solution …

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Balanced Scorecard at 20: Kaplan tells some academics they should have read more up to date material

When I saw a that an academic journal, the “The Journal of Accounting & Organizational Change”  (Volume 8 issue 4, Published: 2012) was doing a whole series of articles on the Balanced Scorecard at 20, and including Bob Kaplan’s thoughts as well, I though they might be really interesting.  I was right, but not at all for the reasons I was expecting. I …

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Measurement and target cultures: the problem and solutions

If you are in an organisation that has too many measures and targets, or relies on measures and targets to communicate your strategy and intention, then read on. This will help you diagnose the problem and point to some solutions. Watch the video and you can look at the detail of the slides used in it, below. Measures and mind …

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Our Research

Our Consultancy Approach is underpinned by Research. Over the years we have researched various areas relating to our work on the Management of Strategy, Performance and Change in organisations.  Some is published. Other parts we share only with our clients. Our research approach includes:  Interviews with high performing executives. Keeping up to date on the latest management thinking through books, …

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4G Balanced Scorecard Approach

The Excitant Fourth Generation Balanced Scorecard Approach Managing Strategy, People and Performance, in today’s environment How has Balanced Scorecard thinking changed since 1992? It is over twenty years since Norton & Kaplan published their first article about the balanced scorecard in 1992. Since then, the Balanced Scorecard as a tool, approach and philosophy, has evolved almost beyond recognition.  It has …

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Transformation, the Balanced Scorecard, engagement and results

After several years of diversification, Anglian Water decided to revert back to its core regulated business and needed a transformation project to achieve it.  In this interview Steve Lunn describes how he used strategy maps and the balanced scorecard, amongst other techniques, as part of a successful two year transformation programme:   A programme that took Anglian Water from sixth place …

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First choose your approach to strategy, then choose your strategy

In the world of strategic thinking and models there are many ways to think about strategy: but there are also several levels.  In this post I want to explore three levels or dimensions. Let me take a simple example.  Some people are quite keen on the Michael Porter model of three ‘Generic Strategies’, in a two by two matrix:  One …

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Strategy roll-out

Making sure your strategy happens Are you in the position of having thought through and developed your strategy?  You now want to implement it and make sure it happens. If so, then you are like many of the clients we help.  Most of our engagements start with an experienced management team who have worked on their strategy and know what …

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