by Phil Jones | Updated 26 Jun, 2018 | Behavioural & cultural change, Culture of performance, Paradigm shifts
What do we mean by a culture of performance, and how do you create a culture of performance, avoiding dysfunctional behaviours and other games that the wrong culture can encourage? If you are are you concerned about the culture and behaviours that performance...
by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Questions & Answers, Culture of performance, KPI & measure design
On a LinkedIn discussion the Chief Executive of a Housing Association asked For some practical experience of implementing performance management systems and cultures.How best to go about he process of identifying and measuring leading performance indicators. Two quite...
by Phil Jones | Updated 30 May, 2020 | Behavioural & cultural change
You will have heard someone say, “People don’t like change”. Did you ever stop to think why they said it? I suggest that someone who says “People don’t like change” is using it as an excuse for the failure of their own strategy for change (If...
by Phil Jones | Updated 16 Feb, 2018 | Performance management language
The tyranny of targets is the effect on an organisation of excessive and inappropriate target setting. It occurs when the need to achieve targets, and avoid the consequence of missing targets, overcomes common sense and doing the right thing, creating an adverse...
by Phil Jones | Updated 6 Oct, 2020 | Thought Provoker Newsletters
Given the various conversations I have with clients about strategy and culture and performance, I thought you would find this interesting… In an interview with Jim Collins (Author of Good to Great and Built to Last), about his years of research into organisational...
by Phil Jones | Updated 4 Jan, 2018 | Organisations are Social systems
In this article, I explore the idea of, metaphorical, dark matter and dark energy, in organisational success and organisational performance. Jim Collins, (Author of Good to Great and Built to last) suggests we have missed this important dark matter. I offer ways you...