by Phil Jones | Updated 29 Oct, 2018 | Balanced Scorecard Projects, Behavioural & cultural change
There are lots of stories about Balanced Scorecard projects failing. What is the real story behind these and why do they fail? In this article we look behind the headlines. There is a separate question: Who puts these stories about? When you look carefully, usually...
by Phil Jones | Updated 29 Oct, 2018 | Balanced Scorecard Design Principles
This article is about how to use strategic goals in balanced scorecards. It was prompted by a Strategy Manager, asking on LinkedIn how use a ‘strategic goal’ in a Norton & Kaplan Balanced Scorecard framework. In this article I explain how you do start...
by Phil Jones | Updated 20 Jun, 2018 | Balanced Scorecard Projects
A recent posting on LinkedIn casually referred to the “statistic” that “70% of balanced scorecard projects fail”. Only 10 minutes research pulled up the original source for this statistic and it is clear that the statement is not what was...
by Phil Jones | Updated 4 Jan, 2018 | Culture of performance, Organisations are Social systems, Thought provokers
OK, I can hear the squeals of anguish and dissent. “Of course organisational structures exist” I hear people say. We have organisations and we create structures and we do organisational design to place people within those structures. We spend time and...
by Phil Jones | Updated 4 Jan, 2018 | Behavioural & cultural change, Organisations are Social systems
Have you ever been though a “re-organisation”? You know the sort. They take about nine months and typically cost anything between £1 million and £10 million. (I am counting consultancy fees, disruption, effort spent in none operational activities and...