by Phil Jones | Updated 29 Oct, 2018 | Balanced Scorecard Questions & Answers, Strategic planning
stimulaYou might be wondering whether you should use a Balanced Scorecard for strategic planning process. Here is my response to that very question. Don’t use “a balanced scorecard”: use “The Balanced Scorecard Approach” and use it to...
by Phil Jones | Updated 19 Apr, 2011 | Modern Balanced Scorecards
In the last post on GP Balanced Scorecards in the NHS, I lamented that the GP Practice balanced scorecard from Southwark PCT provided a very limited view of the GPs practices in their area. In fact i was concerned that NHS balanced scorecards rarely pass the basic...
by Phil Jones | Updated 20 Jun, 2018 | Balanced Scorecard Various Types
I was surprised to come across references to the King’s Fund research where they suggested that the new commissioning arrangements for GPs taking over fund holding might be managed using a “balanced scorecard”. Frankly I was shocked. You see the NHS...
by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Questions & Answers, Culture of performance, KPI & measure design
On a LinkedIn discussion the Chief Executive of a Housing Association asked For some practical experience of implementing performance management systems and cultures.How best to go about he process of identifying and measuring leading performance indicators. Two quite...
by Phil Jones | Updated 14 Sep, 2011 | KPI & measure design
Chatting with a client the other day I was describing how some management teams, without a disciplined method to select and choose measures, will add extra measures into the collection, “just to make things clearer”. A problem that results in measure...
by Phil Jones | Updated 26 Oct, 2017 | Examples & case studies, Ownership and buy-in, Strategy implementation
In this video, (the third of three) Steve Lunn talks to Phil Jones about how he changed the incentive and reward system at Anglian Water using the Strategic Balanced Scorecard Approachas a central part of their Transformation project. A significant part of the...
by Phil Jones | Updated 19 Oct, 2017 | Planning communication
As you stand in front of your team about to tell the story of your strategy, you want to be sure that the message gets across. That is the essence of “Communicating Strategy”. You want to have thought through how you will construct and tell the story of...
by Phil Jones | Updated 24 Oct, 2017 | Examples & case studies, Modern Balanced Scorecards, Ownership and buy-in
After several years of diversification, Anglian Water decided to revert back to its core regulated business and needed a transformation project to achieve it. In this interview Steve Lunn describes how he used strategy maps and the balanced scorecard, amongst other...
by Phil Jones | Updated 31 Dec, 2014 | Examples & case studies, Ownership and buy-in, Public Sector Balanced Scorecard, Strategy implementation
Ever wanted to ensure you engaged people and managed to change attitudes and performance, as you rolled out your strategic balanced scorecard? In this video, Steve Lunn talks to Phil Jones about their work together at Anglian Water (AW) as AW rolled out a strategy to...