by Phil Jones | Updated 4 Jan, 2018 | Avoiding communication mistakes
Do not misrepresent and misuse the Mehrabian statistics on non-verbal communication. I would be very surprised if some presenter has not trotted out Mehrabian’s statistics about not verbal communication is only 7% of the communication. 99 times out of a 100,...
by Phil Jones | Updated 18 Oct, 2017 | Strategy communication, Thought provokers
All plans should be burnt…. …and the Chief Executive did just that – in front of his 50 senior managers. Recently the Managing Director of a client organisation was presenting their strategy to the senior managers. He started by openly admitted that...
by Phil Jones | Updated 4 Jan, 2018 | Communicating & Socialising Strategy, Strategy communication
If you are not a natural presenter, just be yourself… Recently I was working in an insurance company and one of the top directors was an Actuary. I don’t know if you know many actuary jokes, but most centre on them not being great communicators. Typically,...
by Phil Jones | Updated 6 Jul, 2018 | Balanced Scorecard Design Principles, Strategy maps & mapping
Balanced scorecards need a strategy map to orientate them towards the strategy. Strategy maps need a tangible future to describe the future that the strategy will deliver in a way that is tangible and clear. Strategy maps and the tangible future wok together. Strategy...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Design Principles, Strategy maps & mapping
Strategy is about change and improvement, so Strategy maps have to reflect that change and balanced scorecards have to be able to track that change to manage performance. Modern, third and fourth generation, balanced scorecards have strategy maps. These contain the...